If at any time within the first 30 days of your purchase, you change your mind about going ahead with the water testing, please let us know.

If we can’t make you happy and change your mind, and if the lab has not yet started the water analysis, we will refund you the entire cost of the product.

Unfortunately, if you have already returned the water sample and the lab has started the analysis, then we will be unable to refund you. This is because we are contracting with world-renowned labs, that require payment in advance, so we will have already paid them if they received your water sample as they start analysing them straight away.